FAQ’s

Free Shipping

When Free Shipping is offered (on a promotion or special event, or free ship items) it only applies to the lower 48 states and is shipped via Fedex Standard Ground. Standard shipping rates will apply to all other locations including international.

What type of payment does ACES accept?

ACES accepts all major credit cards, cash, checks and money orders. Unfortunately we cannot accept gift visa/american express cards.

Does ACES invoice customers?

Net 20 day accounts can be set up for agencies upon approval. We also accept online purchase orders for clients who have previously established terms accounts. To apply for an account please email

What type of payment/terms does ACES accept for international customers?

International orders must be pre-paid for via wire transfer or via paypal unless prior arrangements have been made. All customs duties, taxes and legal compliance that the goods can be imported are the sole responsibility of the recipient (buyer).

What is ACES’ Return Policy?

ACES wants all our customers to be satisfied with their purchases. We are happy to exchange items that are not to your satisfaction if returned within 30 days of receipt of goods if the product is in as-new condition. ACES will be happy to exchange goods that are defective. Custom Orders cannot be returned. Returns maybe subject to a re-stocking fee.

What steps should be taken upon receipt of an order?

Examine all new purchases immediately upon receipt. Note any defects or problems. Contact ACES immediately about any problems/defects noted. ACES will be happy to exchange goods that are defective. Please download our “acceptance of freight” guidelines.

Does ACES charge a Restocking Fee?

Return of orders maybe subject to a restocking fee. Contact your ACES representative for details.

How quickly will I receive my order from ACES?

ACES endeavors to ship orders within 48 hours.

Do all products ship from ACES in Broomfield, CO?

Some products ship directly from our manufacturer in order to save time and additional shipping costs.

What type of shipping methods does ACES offer?

Standard, Three Day, Two Day, Overnight, Freight, International. Orders received after 2.30pm mountain will be processed the next day. USPS upon request.

What are the exclusions in ACES promotions?

All Pneudart products, Net Gun Launcher and the Compact Max Scanner are not included in any promotion. Discount cannot be combined with other discounts and/or offers including the “daily special, quantity, show and clearance discounts. Discount will only be applied to full priced items (excluding all Pneudart products, Net Gun Launcher and Compact Max). Discount cannot be applied to previous orders or back orders.

Which gloves are right for me?

Each pair of gloves has been designed to allow you to practice safe and humane animal handling techniques. Our gloves will offer you added protection and reduce the severity of injury if it does occur, please consider the following before deciding on what type of animal handling gloves you need:- What animals do I mainly handle cats, dogs, birds other animals?; Is dexterity more important; Do I require more crushing bite protection. These answers will help you to determine which gloves will work best for you. Should you need help, an ACES Representative will be able to advise you PH: 800 338 2237. Remember no glove should ever be considered BITE PROOF, and should be used with commonsense and caution!

What is ACES’ Privacy Policy?

We do not store credit card information. We will contact you and ask for permission to charge/refund your credit card. We do not share our customer names or addresses with anyone.

What are the Terms & Conditions for Clearance & Sale Items?

Products in this section are either discontinued lines or scratch and dent seconds. We can not backorder lines in this section. There is a “no return, no warranty” on these products. All sales are final. Clearance prices represent savings off the original prices. Sorry, no price adjustments will be given on prior purchases. Should you have any questions please contact a customer service representative at 1.800.338.2237.

Exclusions for discounts and/or offers are: all Pneudart products, all Net Gun Launcher products and Compact Max Scanner are not included in any promotion. Discount cannot be combined with other discounts and/or offers including the “daily special”, distributor, quantity, show and clearance discounts. Discount will only be applied to full priced items (excluding Pneudart). Discount cannot be applied to previous orders or backorders. These offers are valid only in the USA. When a minimum amount is required to receive a discount – shipping and handling are excluded.

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